SHIPPING: 

US:

Processing: 2 business days || Shipping: 2 - 4 business days

Canada: 

Processing: 2 business days || Shipping: 10 - 20 business days

*Please note that international orders may be subject to customs, duties and taxes upon delivery. These fees are the responsibility of the recipient and are not included in the shipping cost.*

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RETURNS + EXCHANGES:

We currently do not offer returns for refunds. If you are not happy with your purchase, we can assist you with an exchange or offer store credit for a future purchase! If you would like to proceed with an exchange or store credit, please email us at rachel@rachol.com.

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CARE INSTRUCTIONS:

Straw hats: Do not crush. Do not get wet. 

Knitwear:

- Soft dry clean

- Do not use tetrachloroethylene

- Hand wash in cold water, with mild soap do not bleach, do not wring, do not tumble dry

- Lay flat dry roll in a towel to remove excess water and reshape and dry flat

- Do not hang, these soft fibers don't love to be stretched out by a hanger

- Store knit by folding flat!

- Extra tip: because alpaca and wool yarn are "self-cleaning" - after wearing, hang it out flat to air. TRUST us, you really don't need to wash often!

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SIZING:

How do I measure my head?

Wrap a soft measuring tape around your head, about a finger's width above your ears and eyes, and around the widest part at the back. Just make sure it's snug but not too tight. 

Please refer to the sizing guide on each product page.